At Mamta Sweets, customer satisfaction is important to us. However, due to the nature of our products, our refund and returns policy is limited. Our policy is valid for 30 days from the date of purchase. After 30 days, we are unable to offer a refund or exchange.

Returns Eligibility

To be eligible for a return, the item must be unused, unopened, and in the same condition as received, along with original packaging and proof of purchase.

Perishable food items, including sweets, dairy products, and ready-to-eat items, are not eligible for return or refund due to hygiene and safety reasons.

Non-Returnable Items

The following items are non-returnable:

• All food and perishable products

• Gift cards or vouchers

• Downloadable or digital products

• Health and personal care items

Damaged or Defective Products

In rare cases where a product is received in a damaged or defective condition, customers must notify us within 24 hours of delivery along with clear images/videos of the product and packaging. After verification, we may offer a replacement or refund at our discretion.

Refund Process

Once your complaint is received and inspected, we will notify you via email regarding approval or rejection.
If approved, the refund will be processed to the original method of payment within 7–10 business days, depending on bank or payment gateway processing time.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company or bank, as processing time may vary

3. If the issue persists, contact us at support@mamtasweets.com

Sale Items

Items purchased during sales, promotions, or special offers are not eligible for refunds.

Exchanges

We only replace items if they are damaged or defective upon delivery. Exchange requests must be raised within 24 hours of delivery by emailing support@mamtasweets.com.

Gifts

If an order was marked as a gift, any approved refund or replacement will be processed according to the original order details. Gift refunds, if applicable, will be issued as store credit.

Shipping Returns

Returned products (if approved) must be sent to the address provided by our support team. Customers are responsible for return shipping costs. Shipping charges are non-refundable.

For high-value returns, we recommend using a trackable shipping service. Mamta Sweets is not responsible for items lost during return transit.

Need Help?

For any questions related to refunds or returns, please contact us at support@mamtasweets.com